La TRANSFO

Tester et co-créer
un laboratoire d’innovation
au sein d’une administration

THE ELDERS

GLOSSARY

OUR AMERICAN COUSINS

i team

Bloomberg Philanthropies and the Innovation Teams programme

Cities sharing their best practices 

In times of uncertainty, local authorities and cities are uniquely positioned to drive bold solutions to complex social, economical or environmental challenges. Nevertheless, they need to transform themselves and invent new ways to produce public policy, more significant, more ingenious, more impactful and bringing new approaches to democracy.With regard to such stakes, and while recognizing the specificities of each country, Bloomberg Philanthropies and the 27e Region share the same values: ambition, professionalism, risk-taking, impact oriented, multidisciplinarity … We engaged in a partnership to mutually inspire each other, but also to encourage the exchanges between the cities participating in our programs.

Created by Michael Bloomberg, Mayor of New York from 2002 to 2013, Bloomberg Philanthropies dedicates more than 187 million dollars to public innovation and involves 280 metropolises in the world. The Foundation leads major initiatives such as the Mayor’s challenge, the network What Work Cities, the event CityLab or the Innovation Teams program, under which La Transfo is supported by Bloomberg Philanthropies. Launched in 2011, nearly 20 cities in the USA, but also in Israel and Canada, are now participating in the Innovation Teams program.

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Innovation Teams

The Innovation Teams Program is one of seven Government Innovation offerings at Bloomberg Philanthropies. Government Innovation equips mayors and other city leaders with the tools and techniques they need to solve urban challenges and improve citizens’ lives. Bloomberg Philanthropies began investing in i-teams in five cities in 2012. Today, nearly 20 cities around the world are participating in the program.

Situated in City Hall, i-teams report to the mayor and work closely with colleagues in city government, offering them a different set of tools and techniques to innovate more effectively. In partnership with these colleagues, they seek to deeply understand the problems they are trying to solve by building empathy for the people impacted by them, and then work quickly and creatively to co-create and test solutions that deliver meaningful results for residents. Mayors and city leaders are consistently turning to these i-teams to solve their city’s most pressing problems, and they are making big changes that matter.

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What makes i-teams so powerful?

They give city governments the ability to solve problems in a new way. Cities need a new discipline and corresponding to generate transformative ideas that produce real impact. By establishing dedicated i-teams, city leaders can create the space for staff to step away from their daily work and to rethink issues, reimagine outcomes, and capitalize on bold new possibilities.

Innovation teams are a unique asset to city government; they are most powerful when they are:

Ambitious: Mayors and city leaders use i-teams to bring creative new approaches to their cities’ most pressing problems. Innovation teams are uniquely positioned to make big changes on difficult problems that span departments, adding critical new capacity where it can have significant impact.

Rigorous: Creative and effective solutions are the result of the right problem diagnosis. Innovation teams mine large volumes of quantitative and qualitative data, look outside their city to learn from others that have wrestled with similar challenges, learn from people beyond the usual suspects, and consider problems from multiple angles to understand the root causes.

Human-Centered: Government solves problems faster and more creatively when it seeks to deeply understand the needs of the people it serves. Innovation teams share challenges and invite residents in their city to help define problems, then develop and test solutions.

Risk Taking: Innovation teams challenge ‘business as usual’ in their organizations. They test ideas with residents early on, before they are formalized, funded or vetted, in order to quickly gain feedback and improve their ideas so they can ultimately invest in the best solution.

Impact-driven: Innovation teams relentlessly focus on results. They set targets and use data and performance management to measure progress and impact. They have a bias toward action because they know that, in the end, the work matters only if it delivers meaningful impact that residents can see.

Versatile: Innovation teams seek to take on challenges across a wide spectrum of city issues. They transcend silos that normally exist, spend finite time solving a thorny issue, and are then redeployed by their mayors and city leaders to tackle the next big problem no one has yet been able to solve

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More about Innovation teams:

Links to i-team websites:

Some I-teams cities:

INTRODUCTION · Occitanie

CONTEXT 

In the framework of the french territorial reform, regions Midi Pyrénées and Languedoc Roussillon merged to become the region Occitanie in 2016. This process, intended to simplify and to optimize the management of the French territories, comes along with an important reorganization of the administrations to find the conditions to work together. In this context, president Carole Delga, elected in 2016, decided to launch La Transfo.

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THE TEAMS

The ‘residents’

 Lucas Linares (designer, co-founder of étrangeOrdinaire), Emma Livet (designer, co-founder of La Bobine) and Frédérique Sonnet (free-lance adviser on user-centered innovation) will be working with the local team all through La Transfo programme.

Nadège Guiraud is in charge of the general coordination of La Transfo in Occitanie for La 27eRégion and liaises with other Cities and Regions involved in the programme.

 

Les “résidents à domicile”

Laure Bagneris et Nicolas Trillaud are both project managers within the Innovation department. They liaise La 27e Région, the résidents and the ambassadors.

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The ambassadors

20 public agents, selected from a variety of Departments and categories, take part in the working sessions organized by the residents all through the program. They are also in charge of sharing and spreading the programme with their colleagues..

Capture-d’écran-2017-04-26-à-20.09.13

INTRODUCTION· Dunkerque

CONTEXT

In the context of his election as Chair of the Urban community of Dunkirk, Mayor Vergriete launched a new strategy for the administration, in the form of 30 measures. 4 of these dealt with innovation, one relating directly to an innovation lab. La Transfo was launched in this perspective, as the most concrete outcome of the new vision.

THE TEAM

The ‘résidents’

 Alexane Brochard (researcher and fractionner in the field of non-formal education), Xavier Figuerola (designer, cofonder of Talking Things) and Laura Pandelle (designer at La 27e Région) will be working with the local team all through La Transfo programme.

Nadège Guiraud is in charge of the general coordination of La Transfo in Dunkerque for La 27eRégion and liaises with other Cities and Regions involved in the programme.

Xavier
Xavier
laura
Laura
Alexane
Alexane
Camille
Camille

 

 

 

 

 

 

 

 

 

 

The local ‘résident’

Mathilde Joseph is the project manager in charge of innovation and transition within the Department of international affairs and port management. She liaises between La 27e Région, the résidents and the ambassadors.

Mathilde
Mathilde

 

 

 

The ambassadors

20 public agents, selected from a variety of Departments and categories, take part in the working sessions organized by the residents all through the program. They are also in charge of sharing and spreading the programme with their colleagues.

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Véronique
sophie
Sophie
thierry
Thierry
philippe
Philippe
olivier
Olivier
melanie1
Mélanie
melanie2
Mélanie
hervé
Hervé
fred
Fred
evelyne
Évelyne
elisabeth
Élisabeth
didier
Didier
claudette
Claudette
cecile
Cécile
arnaud
Arnaud
arnaud B
Arnaud

about

The Transfo is an experimental program led by The 27th Region, which aims to help a group of local authorities to create their own innovation lab. This blog is the shared logbook of all the cities engaged in the program. Welcome!

 

THE PROTOCOL

Simultaneously launched in a group of volunteer cities all over France, La Transfo is based on a precise protocol drawn up in a contract signed by all the stakeholders – La 27e Région, pilot cities and the cross-disciplinary teams set up for the program.

  • For each pilot city, La 27e Région mandates a cross-disciplinary team of
 3 persons composed of skilled professionals (designers, social scientists, city-planners, participation specialists, community organizers…), who are accustomed to working with/for public administrations and local authorities. We call them the Residents.
  • Each city selects a group of 20 volunteer civil servants and officials, working in various departments and fields, all willing to take part in the program and allowed to do so by their executive managers. We call them the Ambassadors.
  • The Ambassadors then take part in a series of practical and hands-on sessions led by the Residents and based on real challenges presented by the city for a total of 35 days at a rate of 2-3 full day sessions spaced over a year and a half.
  • The Teams are not provided with a toolkit but are encouraged to build their own methods, approaches and tools adapted to the context of the city’s organization and management, and to the projects and policies chosen as testbeds (each pilot city must choose a specic policy, e.g., a policy for youth, mobility, poverty, etc.). These methods are transferred to the participants following a process of experimentation and empowerment. Most of them draw inspiration from and use some or all steps of what we call the Innovation method, inspired by Bloomberg’s Innovation Delivery approach, but also by service design methodologies.

The advantageousness of this process is that no one can predict at the beginning what their innovation lab will look like. La Transfo is an ongoing exploration leading people to discover step by step and to build collectively the strategies, positioning and tools that really fit the context of their organization. The starting hypothesis is that it is not possible to create an innovation lab overnight and without testing it collectively beforehand.

 

TIMELINE

 

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PROGRAM GOALS

The Transfo simultaneously meets several goals, including:

  • Training civil servants engaged in the program by testing and appropriating new tools and working methods;
  • Producting new ideas or solutions, through the application of these tools and working methods, on policies chosen as testbeds with the participating authorities
  • Creating, in each local authorities, a group of welded agents who are accustomed to working together in a more collaborative and transversal way.

It is the combination of these three goals that will allow to build a suitable path to a functional innovation lab.

 

VALUES

The Transfo is characterized by a certain state of mind, based on values ​​and principles of work, that must be adopted by all the protagonists of the program (27th Region team, Residents, civil servants and selected officials involved).

 

EMPATHY, EXPERIMENTATION, ESSAY-ERROR, POSITIVE SPIRIT, WELL-BEING HACKING, CAPACITY BUILDING, AUTONOMY, COLLECTIVE, EXPLORATION, IMMERSION

 

READ MORE

If the program interests you and you want to know more, you can consult the presentation page of the La Transfo program on the website of the 27th Region or contact us on infos@la27eregion.fr.

 

PARTNERS

La transfo is an experimental program led in partnership with city of Paris, the city of Mulhouse and Mulhouse-Alsace-Agglomeration. It is supported by the foundation Bloomberg Philanthropies.

PRESENTATION · Paris

BACKGROUND AND SUBJECT

For two years, Paris has been resolutely engaged in a process of transforming its administration. In order to continue the simplification of its internal processes and the evolution of its organizations, for better public services, it launches in the Transfo in November 2016.

 

PROTAGONISTS

The residents

Julien Defait, Caroline Gerber and Arnaud Wink are the 3 residents of La Transfo Paris. Experimented professionals, they are mandated by the 27e Region to support and train the Paris agents for all the duration of the program.

Julien Defait is designer at La 27e Région.

Caroline Gerber is coach, town planner and facilitator in collective intelligence.

Arnaud Wink is designer.

The ambassadors

A group of 20 agents of all categories, departments and directions, actively participates in all the sessions organized by the residents throughout the program and learns to master new tools and new work positions. First links of the program, the ambassadors are also in charge of spreading the “Transfo mindset” to their colleagues.

PRESENTATION · Mulhouse

BACKGROUND AND SUBJECT

Mulhouse is the first french city to launch into La Transfo program, in june 2016. The goal : articulate the new working methods provided by La transfo with Mulhouse city hall’s existing measures (such as the « Participation Agency », the mission « Intelligent city and innovation ») to build together an overall public policies’ improvement process.

 

PROTAGONISTS

The residents

Anne-Laure Desflaches, Christine Milleron and Yoan Ollivier are the 3 residents of La Transfo Mulhouse. Experimented professionals, they are mandated by the 27e Region to support and train the Mulhouse agents for all the duration of the program.

Anne-Laure Desflaches, designer, works for the “Fabrique de l’Hospitalité”, the co-creation lab of Strasbourg Hospital, and co-founded the collective Les ateliers RTT.

Christine Milleron, former scheduler in a Parisian theater, founded the agency EsoPa Productions which designs and produces art projects focused on territorial challenges.

Yoan Ollivier, designer, co-founded the agency Plausible Possible and was a resident of La Transfo in Burgundy in 2012-2013.

 

The resident “at home”

Sébastien Houssin, Project Manager within the Performance Piloting Department, provides the link between the 27th Region, residents, ambassadors and the network. He acts as “resident at home”.

The ambassadors

A group of 20 agents of all categories, departments and directions, actively participates in all the sessions organized by the residents throughout the program and learns to master new tools and new work positions. First links of the program, the ambassadors are also in charge of spreading the “Transfo mindset” to their colleagues.

The network

In Mulhouse, an extra group of 20 agents act as observers of the process. They are also responsible for questioning and relaying it internally, using tools provided by the team (blog, communication media …). They may also be occasionally requested to attend the working sessions.